Frequently Asked Questions
Discover everything you need to know about the world of Oscar de la Renta.
How can I track my order?
Once your order has been shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.
What is your return policy for ready-to-wear items?
We accept returns on unworn, unwashed, and unaltered merchandise with original tags attached within 14 days of the delivery date.
Do you offer international shipping?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery timelines are calculated at checkout based on the destination country.
Are your products available for pre-order?
Select items from our latest runway collections are available for pre-order. These items will ship as soon as they become available, as noted on the product page.
How do I ensure I am ordering the correct size?
A detailed size guide is available on each product page. Our customer service team is also available to provide specific measurements and fit advice.
Can I modify or cancel an order after it has been placed?
Due to our rapid processing times, we are unable to modify or cancel orders once they have been confirmed. Please review your order carefully before finalizing your purchase.